FAQs
What types of candies do you offer?
At Sonnet Foods, we specialize in tantalizing sour candies that deliver an exhilarating burst of flavor! Our unique offerings include the Shasu Sweets Mega Sour Raspberry Bombs and Barnetts Mega Sour Raspberry, combining traditional British recipes with intense sourness and delightful sweetness. Get ready for a thrilling taste experience!
What flavors of Mega Sours do you have?
Sonnet Foods has a variety of Mega Sours from Raspberry, Lemon, Cherry, Apple, Watermelon, Plooms (Sour plum), Bubblegum and Mixed Fruits. Always in stock for your parties, sharing with friends or even trying for the first time!
Are the Mega Sours really sour?
The Mega Sours offered at Sonnet Foods come from Barnetts in London. They are some of the most sour candies in the world. Even sourheads find the candy a mouth-puckering experience like no other!
How can I place an order?
Placing an order is a breeze! Simply browse our selection of mouthwatering sour candies, add your favorites to your cart, and proceed to checkout. Follow the prompts to enter your shipping information and payment details, and you'll be on your way to enjoying our delicious treats!
What is your shipping policy?
We ship from the US, offering a variety of shipping options including free shipping that range from 1 to 6 business days. Orders placed before 12pm EST on weekdays ship the same day, while orders placed after that time ship thes ame or next business day. You'll receive a tracking notification via email once your order has shipped, so you can follow your candy's journey!
What if I receive a damaged or defective item?
Your satisfaction is our top priority! If you receive a damaged or defective item, please contact us immediately at info@sonnetfoods.com. We will resolve the issue promptly by replacing the item at no additional charge or issuing a refund if necessary. We want you to enjoy every delightful bite!
What is your return policy?
We understand that returns happen sometimes! We have a 14-day return policy, allowing you to request a return within 14 days of receiving your items. Please ensure that the items are in new condition and in their original packaging. Unfortunately, we cannot accept returns on opened or partially used items for food safety reasons.
Do you offer exchanges?
While we do not actively offer exchanges, you can return a new, unused item and place a separate order for another item once your return is processed. We want you to find the perfect candy that makes your taste buds dance!
How can I contact customer service?
If you have any questions or need assistance, feel free to reach out to us at info@sonnetfoods.com. We respond to all customer inquiries within 48 hours during regular business hours, which are Monday through Friday from 9am to 5pm EST. We're here to help you enjoy our delicious sour candies!
Do you ship internationally?
Currently, we only offer shipping within the United States. We hope to expand our reach in the future, so stay tuned for updates!
How can I check the status of my order?
Once your order has shipped, you'll receive an email notification containing a tracking number. Please allow 48 hours for the tracking information to become available. If you haven't received your order within the expected delivery time, don't hesitate to contact us with your order number, and we'll investigate the issue for you!